Privacy Policy
At The Gilded Spoon, located at 1420 Fourth Avenue, Seattle, WA 98101, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our restaurant, website, and services. We operate under the guidance of Amelia Hayes, our Data Protection Officer, who can be reached at [email protected].
Information We Collect
We collect various types of information to provide you with the best possible dining experience and to improve our services. This information includes:
- Personal Information: This includes your name, email address, phone number, and postal address, which you provide when making reservations, signing up for our newsletter, or contacting us through our website.
- Payment Information: When you make a purchase, we collect payment information such as your credit card details. This information is processed securely through our payment gateway provider and is not stored on our servers.
- Reservation Information: Details about your reservations, including date, time, party size, and any special requests.
- Website Usage Data: We collect data about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control cookies through your browser settings.
- Marketing Data: Information related to your preferences for receiving marketing communications from us, including email subscriptions and participation in promotional offers.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process your reservations, fulfill your orders, and respond to your inquiries.
- To Improve Our Services: To analyze website usage data, personalize your experience, and enhance our website and services.
- To Communicate With You: To send you reservation confirmations, updates, newsletters, marketing communications, and respond to your inquiries.
- To Process Payments: To securely process your payments for reservations and orders.
- To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- Marketing Purposes: To inform you about special events, promotions, and new menu items, provided you have opted in to receive such communications.
Data Storage
We store your personal information securely using industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our servers are located in secure data centers with restricted access. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Sharing
We may share your information with the following third parties:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact Amelia Hayes, our Data Protection Officer, at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
- Analytics Cookies: These cookies allow us to analyze website traffic and user behavior, helping us to improve our website.
- Functionality Cookies: These cookies enable us to remember your preferences and provide personalized content.
- Marketing Cookies: These cookies are used to track your browsing activity and display targeted advertisements.
You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified each time a cookie is set. Please note that disabling cookies may affect your ability to use certain features of our website.
For more details, please see our Cookies Policy.
GDPR and CCPA Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We have implemented appropriate measures to ensure that your personal information is processed in accordance with these regulations.
Under the GDPR, you have the right to access, rectify, erase, restrict, and port your personal data. You also have the right to object to the processing of your personal data and to withdraw your consent at any time.
Under the CCPA, California residents have the right to know what personal information is collected about them, to request deletion of their personal information, and to opt-out of the sale of their personal information. We do not sell your personal information.
To exercise your rights under the GDPR or CCPA, please contact Amelia Hayes, our Data Protection Officer, at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Gilded Spoon
1420 Fourth Avenue
Seattle, WA 98101
Phone: (206) 555-GOLD (4653)
Email: [email protected]
Data Protection Officer: Amelia Hayes
Email: [email protected]